Terms of service

The Wedding Escape Terms & Conditions

Last updated: 30/05/2026

These Terms & Conditions govern your use of our website and purchase of products from The Wedding Escape (“we”, “us”, “our”). By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our website.


1. About us

The Wedding Escape provides physical products designed to assist with wedding and elopement planning.

Our website is hosted on Shopify.


2. Use of this website

By using this website, you agree that you will:

  • Provide accurate and complete information when placing an order
  • Not use the website for any unlawful, fraudulent, or harmful activity
  • Not attempt to interfere with or disrupt the website or its security systems

We reserve the right to refuse service or cancel orders at our discretion.


3. Products and descriptions

We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date.

However:

  • Colours may vary slightly depending on your screen or device
  • Product descriptions may be updated or corrected without notice
  • We reserve the right to change, update, or discontinue products at any time


4. Pricing and payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We accept secure payments through third-party providers such as Shopify Payments, PayPal, and Afterpay (if available).

We reserve the right to cancel or refuse any order if:

  • Payment is not successfully processed
  • There is a pricing or listing error
  • Fraudulent or suspicious activity is detected


5. Orders

Once you place an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order at any time.


6. Shipping and delivery

We aim to process and ship orders within the timeframes stated on our website.

Please note:

  • Delivery times are estimates only and may vary
  • We are not responsible for delays caused by Australia Post or other courier services
  • Once an order has been shipped, responsibility transfers to the postal carrier
  • Customers are responsible for providing accurate shipping details

If an order is returned due to an incorrect address, additional shipping fees may apply to resend the parcel.


7. Returns and refunds

Please refer to our Refund Policy for full details.

In summary:

  • We comply with the Australian Consumer Law (ACL)
  • You are entitled to a refund, replacement, or repair for faulty, damaged, or incorrect items
  • We do not offer refunds for change of mind unless required by law


8. Intellectual property

All content on this website, including but not limited to:

  • Product designs
  • Branding and logos
  • Photography and images
  • Text and written content
  • Website layout and graphics

is owned by The Wedding Escape and is protected under Australian copyright law.

You may not copy, reproduce, distribute, or resell any content without prior written permission.


9. Limitation of liability

To the fullest extent permitted by law:

  • We are not responsible for any indirect, incidental, or consequential loss or damage
  • We are not liable for delays, delivery issues, or events outside our control
  • Our liability is limited to the value of the product purchased

Nothing in these Terms excludes your rights under the Australian Consumer Law.


10. Third-party services

We use third-party providers such as Shopify, payment processors, and shipping carriers.

We are not responsible for the actions, policies, or performance of these third parties.


11. Privacy

Your personal information is handled in accordance with our Privacy Policy.


12. Changes to these terms

We may update these Terms & Conditions at any time. The latest version will always be posted on this page with the updated date.


13. Governing law

These Terms are governed by the laws of Western Australia, Australia, and any disputes will be handled under Australian law.


14. Contact us

If you have any questions about these Terms & Conditions, you can contact us at:

The Wedding Escape
Email: jessbrookes@outlook.com.au