Refund policy

The Wedding Escape Refund Policy

Last updated: 30/05/2026

We want you to be happy with your purchase. This Refund Policy explains how we handle returns, refunds, and replacements.

This policy applies in addition to your rights under the Australian Consumer Law (ACL).

1. Faulty, damaged, or incorrect items

If your order arrives faulty, damaged, or incorrect, please contact us within a reasonable time of receiving your order.

We will offer a suitable remedy in line with Australian Consumer Law, which may include:

We may request photos of the item to assess the issue.

2. Change of mind

We do not offer refunds or returns for change of mind.

Please choose carefully before placing your order. If you are unsure about a product, feel free to contact us before purchasing.

3. Returns process

If a return is approved:

Items must be returned in their original condition where required
You may be responsible for return shipping costs unless the item is faulty or incorrect
Refunds will be processed back to your original payment method once the return is received and assessed

4. Refund timing

Once approved, refunds may take several business days to appear in your account depending on your payment provider.

5. Shipping costs

Original shipping costs are non-refundable unless the return is due to our error or a faulty product.

6. Contact us

If you need help with a return or refund, contact us:

The Wedding Escape
Email: jessbrookes@outlook.com.au

Refund Timing

Once approved, refunds may take several business days to appear in your account, depending on your payment provider.

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