Shipping policy
The Wedding Escape Shipping Policy
Last updated: 30/05/2026
This Shipping Policy explains how we process, handle, and deliver orders.
1. Processing times
We aim to process and prepare orders within the timeframe stated on our website.
Processing times may vary during peak periods such as launches, sales, or holidays.
2. Delivery times
Delivery times are estimates only and may vary depending on your location and postal service delays.
Once your order has been shipped, delivery is managed by Australia Post or the relevant courier service.
We are not responsible for delays once an order has been dispatched.
3. Shipping responsibility
Once your order has been shipped:
- Responsibility transfers to the courier service
- We are not liable for lost, delayed, or stolen parcels caused by the carrier
If your parcel is marked as delivered but cannot be located, we recommend contacting the carrier directly.
4. Incorrect address details
Customers are responsible for providing correct shipping information at checkout.
If an order is returned due to an incorrect or incomplete address:
- Additional shipping fees may apply to resend the order
5. Shipping costs
Shipping costs are calculated at checkout and may vary depending on order size and delivery location.
Shipping Options & Rates
Australia
- Standard Post: $15.25 (delivery estimates available via Australia Post)
- Express Post: $19.25
New Zealand
- Standard Post: $26.40
- Express Post: $43.40
6. Order tracking
Where available, tracking details will be provided once your order has been shipped.
7. Contact us
If you have any questions about shipping or your order, contact us:
The Wedding Escape
Email: jessbrookes@outlook.com.au